Customer Service Frequently Asked Questions
Have questions about ordering, returns, or how long it will take to receive your package? We have your answers right here! If you don't see your answer below, please contact us and we'd be happy to help you with your order.
How do I check the status of an order I've placed?
You can easily check on your order at any time by visiting your Account. You will need your order number (from your confirmation email) and billing ZIP or postal code to view your order status.
If your order was placed with one of our international websites, please use the country selector in the bottom right hand corner to visit the site, then follow the instructions there to check on your order.
How long does it take to receive my order?
Most orders received on a weekday ship within 48 hours of receipt. Orders received on a weekend will typically ship the next business day; all orders to Canada ship within three business days.
Visit our Shipping Policy page for more information on when your order will ship.
Can I change something after I've placed my order?
If you want to add or remove something from your order, or need to correct your shipping address, please call us at (800) 236-4520 as soon as possible.
Due to our fast shipping, we have a very narrow window in which we can make changes to your order. Please be aware that address changes requested after your order has left our warehouse may return in a minimal charge from the UPS.
Can I return something if I don't like it?
RoomMates accepts returns of unopened and unused merchandise within 30 days of purchase. We require a return authorization (RA) number with each return, and your refund will be issued minus a 10% restocking fee.
Visit our Returns page to learn more about this process.
What if my wall decal is damaged or doesn't work?
We stand behind our products! If your order shows up damaged or defective, or if your wall decals don't work as they should, we will replace the damaged merchandise at no cost.
Visit our Returns page for more information on how to get in touch with us for replacement goods.
I bought a wall decal from another website and I think something is wrong with it.
Please review our outside returns policy to learn how we can help you with defective items purchased elsewhere.
If your wall decal seems smaller than expected, is of reduced quality, or shipped from China, click here to read about counterfeit RoomMates items and what you can do to get an authentic replacement.
I need help! How can I reach customer service?
Simply call us at (800) 236-4520, or use our contact form to get in touch with us. Our office hours are 8 am to 5 pm EST, Monday through Friday (holidays excluded).
If you have a question about your order, please have your six digit order number ready when you call or e-mail us.