With the exception of custom wall decals, you may return unused merchandise, for any reason, within 30 days of the date of your original purchase from our website. Upon receipt of your return, RoomMates will process a credit to your credit card less original shipping and handling, 10% restocking fee, and return freight.
To request a return:
Contact us to request a return authorization number. Please have your order number ready when you call or email us!
Upon acceptance of your return request, an return authorization number will be issued via email. Please include, within the return packaging, a copy of your original receipt with the return authorization number noted.
Merchandise can be returned within 30 days, via the shipper of your choice, to the following address:
1000 Strickler Road
Mount Joy, PA 17552
Once we have received your merchandise in unused condition, we will issue a credit to your credit card. All returns must be accompanied by a valid RA number, and are subject to a 10% restocking fee and return shipping fee.
Defective or Damaged Merchandise
We stand behind our products! RoomMates will gladly replace wall decals that are damaged or otherwise made unusable due to manufacturing defects or shipping damage. Please contact us to request replacement merchandise within 30 days of your original purchase.
Outside Purchase Returns
If you would like to return or exchange RoomMates items purchased from another retailer (either online or in a physical store), please contact the retailer for assistance and return instructions. We are unfortunately unable to return these items for you.
In the event that the retailer is unable to help you, or no longer carries the item in question, please contact us for assistance. At this time, we are unable to send replacement product for outside purchases without at least two of the three following “proofs of purchase”:
- Return of defective product
- Copy of paper or email receipt
- UPC barcode removed from package and mailed to RoomMates customer service
Please contact us prior to sending in any proofs of purchase so that we may issue an RA number. If you choose to mail your defective product to us, we will arrange for a pre-paid UPS label to be sent to cover the cost of the return.
We apologize for any inconvenience that this may cause.
Custom Wall Decals
Due to their unique nature, RoomMates does not accept returns of custom wall decals. We strive to print all custom items exactly as they appear on your screen. Please ensure that your custom design(s) are of the appropriate color(s), use proper spelling and grammar, and contain all desired elements before submitting your order.
Returns will not be accepted in the event of a spelling error, improper color selection, or quality problems caused by user-submitted images (ex. blurriness, pixelation, or artifacts). A replacement will be issued free of charge in the event of a manufacturing defect or shipping damage.