Privacy Policy

Thank you for visiting the RoomMates website! This privacy policy tells you how we use personal information collected by this site. Please read this privacy policy before using the site or submitting any personal information to us.

By using our website, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted; changes will only apply to activities and information going forward, not on a retroactive basis. You are encouraged to review our privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Please note that the privacy practices described here are for this website only. If you visit other websites, including those linked by RoomMates, please review their policy to understand how personal information is used by their website.

Personal Information This Website Collects

Site Visitor Tracking

We collect personally identifiable information (ex. names, addresses, email addresses, etc.) when voluntarily submitted by our visitors. The information provided is used to fulfill your specific request. This information is only used to fulfill your specific request unless you give us permission to use it in another manner (ex. to sign you up to receive our newsletter or special offers).

Our site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering technical information (ex. browser type and operating system, tracking the number of visitors) and understanding how visitors use our site. Cookies can also help customize the website for visitors. Personal information cannot be collected via cookies and other tracking technology. However, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when permitted or required by law, when trying to protect against or prevent actual or potential fraud or unauthorized transactions, or when investigating fraud which has already taken place. Information is not provided to these companies for marketing purposes.

Your personally identifiable information is kept secure. Only authorized employees (who have agreed to keep information secure and confidential) have access to this information.

All emails and newsletters from this site allow you to opt out of further mailings. RoomMates abides by the CAN-SPAM Act of 2003 and EU General Data Protection Regulation 2018 (GDPR).

This site also uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people visiting the site, to better understand how they find and use our web pages and to see their journey through the website.

Although Google Analytics records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. Google Analytics also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor. Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

In addition to Google Analytics, this website collects information attributed to the IP address of the computer or device that is being used to order product. The information is supplied to us from Kount.

Kount employs cookies to assign temporary identification numbers to machines that access their web servers. This information enables Kount to deliver faster service, prevent denial of service attacks on their systems, and detect and prevent fraudulent transactions. All Kount cookies are:

  • Of limited duration
  • Less than 5KB in length
  • Only visible to Kount web servers
  • Devoid of any personally identifiable information

The personally identifiable information Kount collects is stored in limited access servers that maintains safeguards to protect the security of these servers and your personally identifiable information. Kount retains personally identifiable information only as long as necessary to complete a purchase, thwart fraud, provide customer service, or maintain your account with us.

The RoomMates Blog

Should you choose to add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to our Wordpress database, along with your computer’s IP address and the time and date that you submitted the comment. This information is only used to identify you as a contributor to the comment section of the respective blog post. Only the name you provided will be shown on the public-facing website although if the supplied email address is linked to a Gravatar account, your Gravatar photo will also be displayed. Your comment and it’s associated personal data will remain on this site until we see fit to either 1.) remove the comment or 2.) remove the blog post. Should you wish to have the comment and its associated personal data deleted, please send us an email at using the email address that you commented with.

Contact Forms, Creating an Account and Order Information

If you choose to correspond with us through contact us forms or email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.All emails are achieved in Barracuda security solutions, which maintain and document GDPR compliance.

If you sign up to create an account on our website, your first and last name, email address, date of birth, order information including recent orders and items in your shopping cart, as well as items are your wish list will be stored within your account profile on our website. Customers create accounts to access their orders, order status and wish lists. If you wish to close your account, please email us at Additionally, if you place an order on our website, our website database stores your first and last name, along you’re your address, the billing address, shipping address, and payment information (including credit card type, the last four digits of the card used, the amount charged and the currency the order was placed in).

Writing a Review

When you provide a review about our company or any products on our website, the information is forwarded and stored in Yotpo’s database. Yotpo is committed to the GDPR and has developed a new API to probe their systems and verify if Yotpo processes any data of a specific user. This API also enables retrieval of data via a secure email from Yotpo once requested.  

Email Newsletters

When you subscribe to our email list you are acknowledge that the information provided will be transferred and stored in MailChimp. Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.


We use Google and Bing Ads to promote our products online, as well as work with the Conversant Network Publisher Recruitment Network. With their partnerships, we use a small text file known as a cookie to record the completion of transactions. Our vendors assure that any information that is gathered will remain anonymous and cannot be used to identify you. Browsers, such as Internet Explorer and Mozilla Firefox, let you delete cookies and choose what types of cookies you want to allow on your computer. Please check Help for your browser to learn how to delete cookies or change the privacy level on your computer.

Third Party Data Processors

We use a variety of third party marketing tools mentioned throughout our Privacy Policy that are EU-U.S Privacy Shield compliant. To provide you with additional information, please see the Privacy Policies for each Data Processor below.

Third party data processors are:

Website Server

This website is hosted by Nexcess. Nexcess facilities undergo annual SSAE 16 examinations, and their  e-commerce web hosting plans are fully PCI DSS compliant.

Data Controller

The data controller of this website is: RoomMates, a US based company located in York, PA.

We reserve the right to make changes to this policy at our discretion or when required by law. Any changes to this policy will be posted.

If you have any questions, concerns, or comments about our privacy policy or how we use your personal information, you can contact us at any time at or by calling (800) 236-4520 (8 AM to 5 PM EST, M-F).

Thank you for reading!