Shipping Policy

Please see below for specific shipping policies for each region.

United States, Territories, & APO

RoomMates offers same day processing on orders placed by 12 PM EST, Monday through Friday (excluding holidays). Orders placed after 12 PM will ship on the next business day. This policy excludes any backordered, preordered, special order, or custom products.

Shipping rates are as follows:

 

UPS Ground

UPS 2 Day Select

UPS Overnight

Orders under $50

$7 flat rate *

varies **

varies **

Orders $50 and up

FREE *

varies **

varies **

*Flat rate applies per shipment. Custom items do not qualify for free shipping.
**Pricing for UPS 2 Day and Overnight shipments varies based on order weight and real time rates from York, PA.

Please be aware of the following:

  • RoomMates offers UPS Ground, 2 Day, and Overnight shipping to the continental US, Alaska, and Hawaii. 2 Day and Overnight shipping may not be available on all items.
  • Shipments to a PO Box, United States territories (ex. Puerto Rico), or APO addresses will be sent via USPS. Tracking information is not currently available for USPS orders.
  • We do not offer Saturday delivery via the UPS at this time. Please factor weekends or holidays into your expected arrival date when choosing expedited shipping options.
  • We do not recommend delivery to a hotel or other temporary residence due to possible delivery delays, losses, or complications. We can only guarantee delivery to permanent residential or business addresses at this time.

Canada

Canadian orders are processed and shipped within three business days of order receipt. Brokerage fees are not charged on any shipments originating from RoomMates, but customers are still responsible for any PST (Provincial Sales Tax) charges that may be applicable to their order.

Shipping rates are as follows:

 

UPS Standard *

Orders under $150

$15 flat rate **

Orders $150 and up

FREE **

*PO Box delivery and expedited shipping are not available to Canadian customers at this time.
**Flat rate applies per shipment. Custom items do not qualify for free shipping.

For Canadian customers who would prefer to order locally and save on shipping, please contact us for the location of a RoomMates retailer in your province or city – we’ll be more than happy to help.

International Customers

Because we are always expanding our distribution network overseas, and shipping globally can cost a small fortune, speaking to a retailer in your country is always much more economical for our international customers. Our international distributors can help you find a retailer in your area who may already have the items you are looking for in stock!

Email us with your country and city, as well as a list of the items you would like to purchase, and we will send you the contact information for the distributor in your country. The distributor will then help you locate RoomMates in your area.

About Preorders and Backorders

If a product on our website is labeled as a preorder, or is currently backordered, that means we are waiting for it to arrive in stock. All dates provided are estimated, and actual arrival dates may vary. If a preordered and backordered product is included in your order, we will hold your order until it can be completed. If you would prefer not to wait on our of stock products, please place two separate orders.

While we do our best to keep customers informed of backorders or items with low inventory, sometimes our products sell so fast that it's hard to keep up! If you're concerned about an item's expected arrival date, feel free to email us before placing your order.

About Custom Wall Decals

Custom wall decals are printed and shipped within 7-14 business days of order receipt. If your order contains both RoomMates wall decals and one or more custom items, your custom wall decal(s) will ship separately from the rest of your order. Tracking numbers will be provided at the time of each shipment.

Due to their varied production times, expedited shipping is not currently available on orders containing custom items, nor can we honor any "RUSH" requests on custom wall decals at this time.