General Questions

Where are RoomMates made?

RoomMates wall decals are proudly made in the United States, except where otherwise noted. Special collections like mia&co, KidsLAB, Crearreda, or products like our mirrors and Magic Hooks, are manufactured in their country of origin.

Where can I buy RoomMates?

If you’re located in the United States or Canada, you can buy RoomMates from this website, or use our Store Locator to find a nearby store that carries or special orders our products.

I don’t live in the US or Canada. Can I still buy RoomMates?

Yes! We are working with our international partners to offer customers a simple and easy online buying experience. If you are located outside of the US or Canada, use the country selector in the bottom right hand corner of this page to select your location.

If your country isn’t listed, please contact us with your city and country, as well as the product(s) you’re looking for, and we’ll direct you to your local retailer or distributor for assistance.

Can I buy items marked “US only” if I don’t live in the US?

If an item is marked “US only,” it means that we don’t have permission to sell or ship the item outside of the United States. Unfortunately, this means that you will not be able to purchase this product from us.

How long will it take to receive my order?

Visit our Shipping Policy page for more information on when your order will ship.

Can I change something after I've placed my order?

If you want to add or remove something from your order, or need to correct your shipping address, please call us at (800) 236-4520 as soon as possible.

Please be aware that address changes requested after your order has left our warehouse may return in a minimal charge from the UPS.

Can I return something if I don't like it?

Yes! RoomMates accepts returns of unopened and unused merchandise within 30 days of purchase. Learn more about returns by reading our Return Policy.

What if my wall decal is damaged or doesn't work?

We stand behind our products. If your order is damaged or defective, or if your wall decals don't work as they should, please let us know so we can make things right.

Do you ever have sales or give out coupon codes?

We do occasionally offer discounts or deals for our email subscribers. Sign up to receive email from RoomMates and you'll be the first one to know about any special sales or coupon codes we may offer.

Are RoomMates safe for kids?

Our products are 100% safe for children. RoomMates decals are non-toxic and free of harmful chemicals like phthalates and lead. They are fully CPSIA-compliant, and have undergone many rigorous safety and flammability tests.

We want you to feel safe with RoomMates in your home, so we’re regularly undergoing new tests to ensure that each and every one of our products remain safe for children (and adults) to decorate and play with. If you’d like more information on our current safety standards, or to request specific test results, please contact us.

Can I work for RoomMates?

Job openings, when we have them, will be posted on the York Wallcoverings careers page. (York is our parent company and handles all the hiring for RoomMates.) RoomMates is located in York, PA, and we prefer to hire local candidates.

Do you really have a giant stuffed rhinoceros in your studio?

We do. As to how we acquired him, well, it’s a long story…